Customer Support Policy
How to ask for help safely, what to include and how to escalate an unresolved concern.
Version: 2026-11-05 · Last updated: 5 November 2026
Effective date: 5 November 2026. Contact support if you have questions about these policies.
1. How to contact us
Call 0302 6266933 or 0315 0007800. These are the supplied support telephone contacts. Tap-to-call links are available on the Contact Support page.
Email info@cachebrains.com. Support is available through the published email and telephone contacts. We do not promise 24/7 availability, live chat or a fixed response time. WhatsApp support is not currently offered through this page.
2. What we can help you report
Contact support about login, verification or reset emails, account access, subscription status, payment evidence or duplicate transfers; item groups, products and identifiers; purchase receiving, sales, returns or exchanges; invoices, reports, expenses, repairs, Cash & Bank or daily closing.
You can also report incorrect calculations, suspicious access, privacy concerns or a request to correct records. A support request is not authority to silently rewrite financial history or change a payment approval.
3. Information to provide
Give your business name, the affected screen, what you expected, what happened, the approximate time in Pakistan time, and a relevant invoice, purchase or payment reference. For a bug, describe the steps that reproduce it and any visible error or request ID.
Share a screenshot only if useful and remove unrelated customer details, balances and bank information. Never send passwords, MFA codes or secrets, recovery codes, session cookies or tokens, full payment credentials, card security codes or verification/reset links. Support does not need those secrets.
4. Handling and escalation
Support should check the reported issue, confirm authority before discussing private records, and refer technical defects to the maintainer, payment disputes to an authorized billing administrator, and privacy/security concerns to the responsible operator. Ask for a follow-up reference and escalation to the operator if unresolved.
Response and resolution times depend on the issue and available support. A particular response time, resolution, recovery outcome or remote access session is not guaranteed. No information is automatically sent when you open the support page.
5. Billing and account disputes
For a payment concern, provide the CashVol subscription payment reference, transfer time, amount and a suitably redacted receipt through the supported private evidence flow. Do not pay again solely because a submission is pending or a receipt upload failed.
For suspension, closure or a disputed approval, ask for operator review and explain the requested remedy. Keep original bank evidence. This process does not limit any remedy available under applicable law.
Contact CashVol support
Service-operator contact: Moiz Asif
LDA Dream Gardens
Response times vary by request; 24/7 support is not guaranteed. Please do not send passwords, MFA codes or payment credentials.